Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns under the following conditions:

  • The item must be requested for return within 14 days of delivery
  • The item must be unused, unworn, and in its original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items on sale or clearance (if marked non-refundable)
  • Gift cards
  • Personal care or hygiene-related products (if applicable)
  • Customized or personalized items

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable (unless the item is defective or incorrect)
  • Processing time may vary depending on your bank or payment provider

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us first before sending your item.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos of the item and packaging

We will review your case and provide a replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or payment provider (processing time may vary)
  3. Contact your bank, as processing time can vary

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: razzabshop@gmail.com